Course Title:                    ITIL

Course Duration:             5 Days

Course Description:       

This course provides a cohesive set of best practices in information technology by teaching the core fundamentals being service management as a practice, the service lifecycle, key principles and models, selected roles, processes, functions and technology.

Learning Outcomes:      At the end of the training participant will be able to understand:

Vital processes and functions within the Service Lifecycle

Business value of implementing each process in an organization

Practical guidance for applying ITIL to everyday IT situations

Objectives and basic concepts related to each process

Activities and roles involved in each process

Relationship of each process to other processes

Strategies to balance IT resources

Terminology, techniques and practical approaches

Important principles for improving IT operations

How to align IT with business, control costs, and improve IT service quality